Refund policy

You have 14 days to return items from the date of receipt. Faulty or incorrect items must be reported and returned within 14 days of receipt.

Cancellations
If you wish to cancel your order, please contact us via phone or e-mail as shown on the contact us page of this store. As we try to process orders immediately it may not always be possible to prevent an order from being despatched. If your order has already been despatched you may return the items to us in accordance with our Returns Policy (below).

As soon as we receive notice of your cancellation of an item we will refund the relevant part of the purchase price for that item together with the item’s normal postage charge. We cannot refund any priority, express or courier component of the postage charge. This only applies if the order is cancelled prior to despatch. For a made to order item a refund can only be issued prior to the beginning of manufacture, once production has started there is no way to cancel the order or have a refund unless the item is delivered damaged or faulty.

Returns

We may accept returns under certain circumstances.  

If returning an item that is not incorrect or faulty you are responsible for the return postage of this product. Any damage caused by you or the courier you select for the return postage will result in a charge for repair or to cover the amount of the product in question. This only applies to stock items as made to order items can only be returned if faulty.

Any items that are made to order cannot be returned or refunded unless the item is faulty. If the item is damaged we may offer a repair in the first instance before a refund is offered.

 

Items damaged in transit
If you take delivery of a planter or garden furniture from us and the contents have been damaged in transit you MUST NOT SIGN FOR THE GOODS and write down damaged goods on the drivers paperwork. All items must be unwrapped & checked whilst the driver is present (The drivers are aware they have to wait) as if the driver has left and you have signed for the goods you take full acceptance of the goods in good condition and so no refund or repair will be offered as we will no longer have any insurance cover with the delivery firm.

Defective items
You have the right to return a faulty item within 14 days along with proof of purchase.

Incorrect Items
If we have sent you an incorrect item, please notify us using the details provided on the contact us page as soon as possible or within 14 days. If you would like us to replace the incorrect item with the item you ordered, we will send you the correct item as soon as possible or alternatively we will refund the item once it has been returned. We will not charge you for the incorrect item but we must have the incorrect item returned before investigating. Any damage caused by you will result in a charge for repair or to cover the amount of the product in question.